At the FDA Group, our 5 Core Values are the guiding principles of our organization. These principles guide our organization’s internal conduct as well as our relationship with our customers. Our Core Values support the vision, shape the culture, and embody who we are as a company.
If you receive an inquiry and do not have the answer immediately available, let that person know that you have received their inquiry and will get back to them within a certain amount of time. Make query resolution swift and thorough.
Focus on the following: What are our best options to solve the problem? What have we learned from the past that can help keep us from repeating a mistake? How will we integrate that learning into new behaviors or practices?
Speak honestly in a way that forwards what we are up to. Make clear and direct requests. Be willing to surface ideas or take positions that may result in conflict when it’s necessary to reach the objectives.
Do not be arrogant and make sure that you know your stuff. Be willing to put yourself in a vulnerable position in order to address the topic at hand. Know that no one is perfect.
Whether you are dealing with clients, employees, consultants, or vendors, everyone deserves the same amount of respect and attention. Treat the janitor with the same level of respect as the CEO.